Why AI is stuck
You can't read every conversation.
Manual review works at 5% scale — but you need to trust at 100%. What are you missing in the conversations you never see?
Traditional metrics miss what matters
CSAT, escalations, and resolution time only show what customers report. They miss the policy violations, brand mismatches, and confident-but-wrong answers that erode trust silently.
Stakeholders need answers you can't give
"How do we know customers aren't being misled?" When leadership asks, you need data—not survey samples or spot checks, but systematic quality monitoring across all conversations.
