We analyzed thousands of conversations in a first-of-its-kind study. The biggest failures were invisible.

See what they are

Invisible Failures in AI

See report

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Your AI has users.
See where it's going wrong.

Bigspin is the instrumentation layer for teams building AI agents, from early stage to enterprise, giving you visibility into real user experience so you can scale confidently.

Request early access

Bigspin interface highlighting high and moderate severity AI conversation issues with evidence and action options

Built on 15 years of Stanford research by leaders in AI experience quality.

Built on 15 years of Stanford research by leaders in AI experience quality.

Built on 15 years of Stanford research by leaders in AI experience quality.

See, fix, and scale your AI

Bigspin helps you see how your users actually experience your AI agent.

Early-stage teams use it to catch invisible failures before they tank retention, without standing up a dedicated QA team or building eval infra from scratch.

Enterprise teams use it to scale conversation analysis across millions of interactions, with the audit trail and governance leadership requires.

Clarity

See where AI breaks

Stop guessing why your AI isn't performing. Bigspin shows exactly where users get stuck, where quality drops, and why.

  • Highlight failing flows and user pain points at scale

  • Surface root causes and patterns across thousands of interactions automatically

  • Export actionable insights and integrate directly with your AI stack

Clarity

See where AI breaks

Stop guessing why your AI isn't performing. Bigspin shows exactly where users get stuck, where quality drops, and why.

  • Highlight failing flows and user pain points at scale

  • Surface root causes and patterns across thousands of interactions automatically

  • Export actionable insights and integrate directly with your AI stack

Clarity

See where AI breaks

Stop guessing why your AI isn't performing. Bigspin shows exactly where users get stuck, where quality drops, and why.

  • Highlight failing flows and user pain points at scale

  • Surface root causes and patterns across thousands of interactions automatically

  • Export actionable insights and integrate directly with your AI stack

Product interface displaying prioritized high-severity AI issues with flagged instance counts

Fix Fast

Resolve issues quickly

Move from finding problems to fixing them. Bigspin helps your team detect issues early, prioritize what matters most, and resolve failures before they impact users or releases.

  • Prioritize fixes and roadmap decisions based on real user impact and risk

  • Streamline triage and feedback loops across product, engineering, and AI teams

  • Trigger alerts and track fixes across releases with clear evidence and context

Product interface displaying prioritized high-severity AI issues with flagged instance counts

Fix Fast

Resolve issues quickly

Move from finding problems to fixing them. Bigspin helps your team detect issues early, prioritize what matters most, and resolve failures before they impact users or releases.

  • Prioritize fixes and roadmap decisions based on real user impact and risk

  • Streamline triage and feedback loops across product, engineering, and AI teams

  • Trigger alerts and track fixes across releases with clear evidence and context

Product interface displaying prioritized high-severity AI issues with flagged instance counts

Fix Fast

Resolve issues quickly

Move from finding problems to fixing them. Bigspin helps your team detect issues early, prioritize what matters most, and resolve failures before they impact users or releases.

  • Prioritize fixes and roadmap decisions based on real user impact and risk

  • Streamline triage and feedback loops across product, engineering, and AI teams

  • Trigger alerts and track fixes across releases with clear evidence and context

Product interface showing AI quality metrics and before-and-after improvements with resolved issues

Executive Answers

Confident leadership insights

Bigspin turns raw data into signals leadership can trust. Answer questions on quality, risk, and readiness with real evidence, not guesswork.

  • Answer CEO and executive questions, including hot-button issues

  • Turn conversation data into actionable decisions for your organization

  • Share clear performance signals across teams to prevent scaling blockers

Product interface showing AI quality metrics and before-and-after improvements with resolved issues

Executive Answers

Confident leadership insights

Bigspin turns raw data into signals leadership can trust. Answer questions on quality, risk, and readiness with real evidence, not guesswork.

  • Answer CEO and executive questions, including hot-button issues

  • Turn conversation data into actionable decisions for your organization

  • Share clear performance signals across teams to prevent scaling blockers

Product interface showing AI quality metrics and before-and-after improvements with resolved issues

Executive Answers

Confident leadership insights

Bigspin turns raw data into signals leadership can trust. Answer questions on quality, risk, and readiness with real evidence, not guesswork.

  • Answer CEO and executive questions, including hot-button issues

  • Turn conversation data into actionable decisions for your organization

  • Share clear performance signals across teams to prevent scaling blockers

Invisible Failures

Your AI is failing in ways your monitoring can't see

We analyzed 1M+ real AI conversations and found that 78% of failures leave no trace in standard monitoring.

Research by Chris Potts and Moritz Sudhof: Invisible failures in human-AI interactions

Get the report

Read blog post

  • 01

    The Drift

  • 02

    The Confidence Trap

  • 03

    The Silent Mismatch

  • 04

    The Contradiction Unravel

  • 05

    The Death Spiral

  • 06

    The Walkaway

  • 07

    The Partial Recovery

  • 08

    The Mystery Failure

Frequently asked
questions

See all questions

What does Bigspin do?

How is Bigspin different from standard AI monitoring tools?

How does Bigspin integrate with my existing AI stack?

What are invisible failures in AI monitoring?

What is the business cost of undetected AI failures?

Is Bigspin SOC 2 certified?

David, founding engineer, working on a laptop outdoors in a skatepark
See what's actually happening when users interact with your AI

Understand where AI fails, why it fails, and what to fix next. Get a live walkthrough of how Bigspin turns conversations into product improvements.

See Bigspin in action

David, founding engineer, working on a laptop outdoors in a skatepark
See what's actually happening when users interact with your AI

Understand where AI fails, why it fails, and what to fix next. Get a live walkthrough of how Bigspin turns conversations into product improvements.

See Bigspin in action

David, founding engineer, working on a laptop outdoors in a skatepark
See what's actually happening when users interact with your AI

Understand where AI fails, why it fails, and what to fix next. Get a live walkthrough of how Bigspin turns conversations into product improvements.

See Bigspin in action

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